What is Economy Plus?
Economy Plus is our new Premium package for short and middle haul flights. It includes
- hold baggage allowance of 25kg.
- increases your hand baggage allowance to 10kg.
- upgrades your meal to a Premium James Martin meal
- allows access to our mobile in-flight entertainment system
- and many more features.
My infant/child/young adult has a birthday while on holiday, which takes them into a new age bracket in this form. What age bracket do I use?
Please enter the age of the passenger on the date of your last flight arrival.
Where is the inbound flight?
We display the flights that are available for your first flight. Once you have made your selection, we show you the availability for your second flight. When you have selected your second flight, you are able to continue with the booking.
How do I purchase Travel Insurance?
It is a good idea to make sure that all of your exciting holiday plans are backed up by a reliable holiday insurance package. You can book insurance during your booking journey after the contact details page.
How do I search for a one way flight?
First select your departure airport, then your arrival airport in the search box. Once this has been completed you'll be taken to the next stage to choose your travel dates. On the top of this page you'll see options for "Round Trip", "One Way" and "Multi-City". Select the one way option and then your departure date
Where do I add who is travelling?
When you make a booking you'll be asked to add your search criteria for your departure airport, arrival airport, date of departure, date of return (if required). Once these have been completed you'll be able to add information for passengers.
How do I add Sports Equipment when I am confirming my booking
When you select the Book sports equipment button while you are making a booking, you will be shown all available equipment options. All equipment is subject to availability at the time of booking. Once you have chosen the sports equipment that you'll be travelling with it will be added to your basket and you can continue booking.
Please do remember that our sports baggage allowance can only be used for your sports equipment.
If you need extra allowance for other items such as clothing, this will form part of your hold baggage and be subject to excess baggage charges.
The maximum weight of any sports item is 30kgs (unless specified) due to health and safety restrictions on lifting.
For non-Thomas Cook Airlines flights, please consult your airline directly.
What is the maximum number of people I can book for?
You can confirm a maximum of nine passengers on the same booking (including infants not occupying a seat). If you want to make a booking for more than nine people, we can confirm up to and including 40 people online. This will be through our group booking which you will be directed to once you have entered the passengers travelling. If you have a group of 41 people or more (including infants), you can complete a form with all the necessary details for a quote to be supplied by us. Please contact our call center for more information.
Where can i change the currency for my flight booking?
After you started the flight search by entering your route and departure date, you are forwarded to a new site that asks you to pick your flights. Click here on the currency symbol at the top of the screen and you will see a drop down menu to choose your currency from.
British Pounds, Euro, US Dollar and Canadian Dollar are available.