We”, “our”, “ourselves” and “us” means RonanAir Kft, No 2220, Vecsés, Telepi út 50. Hungary.
“You”, “your” and “yourself” means any person, except members of the crew, whom we have agreed to carry on a flight bearing our Airline Designator Code. (See also definition for “Passenger”).
“AIRLINE DESIGNATOR CODE” means either the two letter code or the three letter code which identify us as an air carrier.
“BAGGAGE” means your personal property accompanying you in connection with your flight. Unless otherwise specified, it consists of both your Checked and Unchecked Baggage.
“BAGGAGE IDENTIFICATION TAG” means a document issued solely for identification of your Checked Baggage.
“BOARDING PASS” means the on-line document entitled “Boarding Pass” printed out by you or on your behalf prior to each flight or such alternative format which may be issued by ourselves or our handling agents at an airport served by us.
“CHECK-IN DEADLINE” means the time limits specified by us by which time you must have obtained your Boarding Pass and, where applicable, completed any visa/document checks, paid any Checked Baggage fees and/or excess baggage charges and deposited your Checked Baggage at a Bag-Drop.
“CHECKED BAGGAGE” means Baggage of which we take custody and for which we have issued a Baggage Identification Tag.
“CONFIRMATION/ITINERARY” means our website frame headed “Itinerary” setting out a “Flight Reservation Number” and showing “Status: Confirmed” and/or the document headed “RonanAir Travel Itinerary” as sent to the e-mail address used in your booking, in both cases specifying passenger name(s), flights, dates, timings and routes of the flights you have booked with us.
“CONVENTION” means the Montreal Convention 1999.
“DAMAGE” includes death, wounding, or bodily injury to a Passenger or loss, partial loss, theft or other damage to baggage, arising out of or in connection with carriage or other services incidental thereto performed by us.
“REGULATIONS” mean those regulations as set out in the document captioned “RonanAir Regulations on Specific Subjects” from time to time in force.
“PASSENGER” means a person whom we have agreed to carry on a flight, as identified by means of the issue of a Confirmation/Itinerary (See also definition of “you”, “your” and “yourself”).
“UNCHECKED BAGGAGE” means any of your Baggage other than Checked Baggage.
Article 2 - Applicability, choice of law and jurisdiction
2.1.1 Except as provided in Articles 2.2 and 2.3, these Terms & Conditions of Carriage apply only on those flights, or flight segments, where our name or Airline Designator Code is indicated on the Confirmation/Itinerary for that flight or flight segment. Shall the identity of the operating air carrier change after the reservation; we will inform you of this change as soon as possible.
2.1.2 We are the operating air carrier of your flight(s), unless otherwise indicated at the time of reservation. Shall the identity of the operating air carrier change after the reservation; we will inform you of this change as soon as possible.
2.2 Overriding law
2.2.1These Terms & Conditions of Carriage are applicable unless they are inconsistent with applicable law in which event such law shall prevail.
2.2.2 If any provision of these Terms & Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid to the extent that the remaining provisions are capable of standing without the provision ruled invalid.
2.3 Terms & conditions prevail over regulations
In the event of any inconsistency between these Terms & Conditions of Carriage and our Regulations, these Terms & Conditions of Carriage shall prevail.
2.4 Governing law and jurisdiction
2.4.1 - Except as otherwise provided by the Convention or applicable law, your contract of carriage with us, these Terms & Conditions of Carriage and our Regulations shall be governed by and interpreted in accordance with the laws of Hungary.
2.4.2 – You are entitled to bring a claim against us in your local court, except that Hungarian courts shall have exclusive jurisdiction in relation to claims under EU Regulation 261/2004 where you have not complied with Articles 15.2.1 to 15.2.7 of these Terms & Conditions of Carriage and in relation to non-consumer (i.e., business to business) claims.
Article 3 - Reservations and documentation
3.1 General provisions
3.1.1 We will provide carriage only to the Passenger(s) named on the relevant Confirmation/Itinerary. We will require you to prove your identity and otherwise comply with our Link to Our Regulations
3.1.2 Flight bookings made through one of our reservations centers are subject to a Booking Fee and is payable at the level set out in our Booking Fees table except as provided for in Article 10.2 or 10.3 below, this fee is non-refundable.
3.1.3 An infant fee is charged in respect of all infants under 24 months old who are not permitted for safety reasons to occupy a seat. Infants must be under 24 months old at the time of both outbound and return flights. This fee is payable on a per person/ per one-way flight basis at the level set out in our Booking Fees table Except as provided for in Article 10.2 or 10.3 below, this fee is non-refundable.
3.1.4 A reservation made for a flight operated by us is not transferable unless, in accordance with our regulations, you have arranged with us to change one or more names on the Confirmation/Itinerary and paid the applicable name change fee(s). Please refer to Booking Fees table
3.1.5 A reservation made for a flight operated by us is valid only for the flight(s), date(s) and route specified on the Confirmation/Itinerary and cannot be used with any other carrier. However, flights may be changed in accordance with our regulations subject to payment of the applicable flight change fee(s) plus any difference in price between the total amount originally paid and the total amount due for the new booking that may be available at the time. Please refer to Booking Fees table
3.2 Our name and address
Our name may be abbreviated to our Airline Designator Code, or otherwise as shown on the Confirmation/Itinerary. Our address is No 2220, Vecsés, Telepi út 50. Hungary.
3.3.1 Contact will be made with Passengers via the e-mail address, and occasionally by text message to the mobile number, as provided at the time of making the reservation in respect of schedule change(s), flight cancellation or general correspondence. Evidence of dispatch of the text message/e-mail will be deemed to be evidence of receipt.
3.3.2 If you have not provided us with a valid e-mail address, you should re-check your outward/return flight timings via the "Manage My Booking" facility on https://www.ronanair.com/ or with one of our call centers between 24 and 72 hours prior to scheduled time of departure.
3.3.3 Any complaints or claims will be accepted by mail, fax or by using the applicable online claim forms found onLink to the ronanair claim form Unless otherwise specifically requested, you are advised to submit copies of any documents only, as documents will not be retained or returned.
3.4 Personal data
You recognize that personal data has been given to us for the purposes of: making a reservation, obtaining ancillary services such as hotel reservations and car rental when required, developing and providing services such as special facilities for persons with reduced mobility, facilitating immigration and entry procedures and making available such data to government agencies, in connection with your travel. For these purposes you authorize us to retain and use such data and to transmit it to our own offices, government agencies or the providers of the above mentioned services. Your personal data will not be used for marketing activities without your prior permission.
Article 4 - Fares, taxes, fees and charges
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. Your fare will be calculated in accordance with our tariffs in effect on the date of payment for travel on the specific dates and itinerary shown on it. Should you change your itinerary or dates of travel, this may impact the amount to be paid.
4.2 Taxes, fees & charges
4.2.1 Airport passenger service charges, security levies, government taxes (including but not limited to Hungarian Passenger Service Charge) and any fees levied by ourselves for a specific service in respect of a flight to be operated by us and undertaken by you shall be payable by you at the levels prevailing at the time you make your reservation.
If you do not travel, you may apply in writing within one month for a full refund of government taxes paid subject to the Government Tax Refund Administration Fee at the level set out in our Booking Fees table all other monies paid are non-refundable.
4.2.2 Taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date that your reservation has been made. If any such tax, fee or charge is introduced or increased after your reservation has been made you will be obliged to pay it (or any increase) prior to departure. Alternatively, you can choose not to travel and a full refund will be processed. Similarly, if any such tax, fee or charge is abolished or reduced such that it no longer applies to you, or a lesser amount is due, you will be entitled to claim a refund of the difference from us.
Fares, taxes, fees and charges are payable in the currency of the country of origin of travel unless another currency is indicated by us at or before the time payment is made, for example, because of the non-convertibility of the local currency. We may at our discretion, accept payment in another currency.
RonanAir guarantees the currency exchange rate at the time of booking the ticket. This exchange rate will not change. If you do not choose RonanAir currency exchange rate you may be exposed to negative currency fluctuations between the time you make your booking and when your card issuing bank converts the transaction, as in most cases the currency conversion occurs a number of days after the date of booking the booking.
4.4 Value added tax ('VAT)
No VAT applies to fares or fees relating to international journey. However, prices shown for fares and related fees are subject to VAT on Italian, French, Spanish, Portuguese, German, Polish, Greek Romanian domestic routes at applicable government rates. A VAT receipt will be automatically forwarded for all such domestic flight bookings.
Article 5 - Special assistance
5.1 Without prejudice to Article 5.2, passengers with disabilities or reduced mobility are not refused carriage on the basis of such disability or reduced mobility. Acceptance for carriage of young person’s travelling alone, incapacitated persons, pregnant women, persons with illness, blind or visually impaired passengers or other person requiring special assistance is subject to specific prior arrangement with us pursuant to our Regulations. Link to Regulation onwww.ronanair.com
5.2 Passengers with disabilities or reduced mobility or their representative should contact us with details of any special assistance needs they may have on the day of booking or as soon as such needs become known but at least forty-eight (48) hours prior to travel. We will then make all reasonable efforts to verify whether there is a reason which is justified on the grounds of safety which would prevent such Passenger being accommodated on the flight(s) concerned and, if so, make reasonable efforts to propose an acceptable alternative. In accordance with Regulation (EC) No. 1107/2006 we may refuse, on the grounds of disability or of reduced mobility to embark a disabled person or a person with reduced mobility only in order to meet applicable safety requirements or if the size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible. Once any special assistance and needs have been accepted by us, we will provide embarkation and in-flight assistance in accordance with Regulation (EC) No. 1107/2006 , and a disabled person or a person with reduced mobility who is denied embarkation on the grounds of his or her disability or reduced mobility and any person accompanying this person will be offered the right to reimbursement or re-routing as provided for in Regulation (EC) No. 261/2004.
Article 6 - Check-in, boarding & seating
6.1 All flights operate with allocated seating, we reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.
6.3 If you fail to present a valid Boarding Pass (paper or mobile) at airport security or at the boarding gate and there is sufficient time to re-issue you with an alternative form of Boarding Pass, you will be charged a Boarding Pass re-issue fee (Link to Rates)
6.4 All non-EU/EEA citizens must have their travel documents checked and stamped at the RonanAir Visa/Travel Document Check Desk before going through airport security.
6.5 Any applicable Checked Baggage fees and/or excess baggage charges must be paid and your Checked Baggage deposited at a Bag-Drop desk no later than forty (40) minutes prior to scheduled departure. Standard opening of Bag-Drop desks is two hours before scheduled departure.
6.6 You must produce valid travel documentation matching the details on your Boarding Pass for all flights both at airport security and at the boarding gate.
6.7 You should be at the boarding gate at least thirty (30) minutes prior to scheduled departure. Boarding closes twenty (20) minutes prior to departure. If you arrive later than this at the boarding gate you will not be accepted for travel. For travel on a later flight, you will be required to make and pay for a new reservation.
6.8 If you have purchased “Premium Economy” (Link to the Fees and Fare Rules) and report to the boarding gate no less than thirty (30) minutes prior to flight departure you will be able to proceed towards the aircraft before passengers who have not. Some passengers may be required on heavily booked flights to place carryon bags in the aircraft hold. Please ensure that you remove any valuables from your carry-on bag at the boarding gate if it is required to be placed in the aircraft hold. Passengers who have purchased Premium Economy will not be asked to place their cabin bag in the aircraft hold, unless necessary due to operational reasons.
6.9 You must not carry hot drinks aboard the aircraft or consume your own alcohol on board.
6.10 You may not smoke in any part of an aircraft operated by us. Failure to adhere to this stipulation may result in severe criminal penalties being brought against you as well as all disruption costs being claimed against you.
6.11 We will not be liable to you for any loss or expense incurred due to your failure to comply with Articles 6.1 to 6.6 above.
6.12 Passengers who do not wish to print off a boarding pass may avail of our mobile boarding pass service.
6.13 Minors under 16 years shall not be permitted to travel unaccompanied. Minors may only travel if booked as part of a reservation with an adult (aged 16 and over) or are linked to an existing reservation with an adult (aged 16 and over).
Article 7 - Refusal of carriage
7.1 We may refuse to conclude a contract of carriage with you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights.
7.2 We may also refuse to carry you or your Baggage on any flights operated by RonanAir if one or more of the following have occurred or we reasonably believe may occur:
7.2.1 Such action is necessary in order to comply with any applicable government laws, regulations, or orders;
7.2.2 The carriage of you or your Baggage may endanger or affect the safety, health, or materially affect the comfort of other passengers or crew;
7.2.3 Your mental or physical state or attitude, behavior or demeanor, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;
7.2.4 You have committed misconduct on a previous flight, and we have reason to believe that such conduct may be repeated;
7.2.5 you have refused to submit to a security check;
7.2.6 you have not paid the applicable fare, taxes, fees or charges;
7.2.7 you owe us any money in respect of a previous flight owing to payment having been dishonored, denied or recharged against us;
7.2.8 you have engaged in fraudulent activities, as set out in Article 13.7 below;
7.2.9 you do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew, against receipt, when so requested;
7.2.10 you cannot prove that you are the person named in the Boarding Pass;
7.2.11 you fail to observe our instructions with respect to safety or security.
7.2.12 you have smoked, or attempted to smoke, on a previous flight with us.
If we have, in the reasonable exercise of our discretion under this Article 7.1.2 refused to carry you on the basis of any of the above, or have removed you en route, we may cancel the remaining unused portion of your Ticket and you will not be entitled to further carriage. We will not be liable for any consequential loss or damage alleged due to any such refusal to carry
Article 8 – Baggage
8.1 Article 8 – Baggage and Prohibited Items
You may check in up to 01(one) pieces of Checked Baggage for a free and may carry ONE item of Cabin Baggage free of charge into the aircraft cabin subject always to the conditions and limitations set out in these Terms & Conditions of Carriage and the Regulations on Cabin and Checked Baggage.
8.2 Excess baggage and carriage of certain items
You will be required to pay a charge for the carriage of Checked Baggage in excess of your personal Checked Baggage allowance and for any sports equipment, musical instruments and certain other items which we may elect to carry, all subject to our rates, conditions and limitations (Link to Ronanair fee table)
8.3 Cabin and 20kg Check-in Bag
8.3.1 You may carry on board one small cabin bag of up to 40 x 20 x 25cms (no allowance for infants travelling on their parent’s lap) (Link to RonanAir Baggage Regulations)
Extra/oversized Baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee at the level set out in our Regulations. RonanAir accepts no responsibility for oversized or excess Baggage which is refused at the boarding gate and subsequently abandoned by you.
The carriage of liquids, aerosols and gels into the security restricted area of an airport and onboard aircraft is controlled in accordance with current EU Security Requirements.
Extra/oversized Baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee.
8.3.2 Objects which we deem unsuitable for carriage in the aircraft hold (Link to oversize bag) may nevertheless be accepted for carriage in the cabin if they can be safely and conveniently secured into an extra seat which you have purchased for the specific purpose of same. To book an extra seat for such an item the word "ITEM SEAT" must be entered as the last name and "EXTRA" entered as the first name. EXTRA ITEM SEAT will then be displayed both in the reservation and on the on-line Boarding Pass. The accompanying passenger's travel document details must be entered during the on-line check-in process. There is no Checked or cabin Unchecked Baggage allowance associated with the purchase of an extra seat. Reserved seating in emergency rows may not be purchased if you have purchased an extra seat for item
8.3.3 You may carry electronic cigarettes on board but are strictly forbidden to use electronic cigarettes or any other type of cigarette on board the aircraft.
8.3.4 You may carry “smart” bags (bags which contain lithium batteries within them to enable the user to track and weigh their bag and to charge items from the USB port) as cabin baggage provided you remove the lithium battery before placing it in the overhead locker. The battery must remain with you at all times
8.3.5 A maximum of 15 Personal Electronic Devices per passenger and 20 lithium metal batteries per passenger are permitted on each flight.
8.4 Checked baggage
8.4.1 You are prohibited from carrying items under 8.9 (Prohibited items).
8.4.2 You must not include in Checked Baggage money, jewellery, precious metals, keys, cameras, Personal Electronic Devices (PED)*, such as laptops, mobile phones, tablets, electronic cigarettes, watches, spare lithium batteries*, medicines, spectacles, sunglasses, contact lenses, , negotiable papers, securities, cigarettes, tobacco or tobacco products or other valuables, business documents, passports and other identification documents or samples.
*In exceptional circumstances where a large, lithium battery powered PED cannot be carried in the passenger cabin (e.g. due to its size), and therefore has to be carried in checked baggage, passengers must ensure:
The item is completely switched off and effectively protected from accidental activation. The device is never powered on during its transport. Any application, alarm or pre-set configuration that may activate it shall be disabled or deactivated; The item is protected from the risk of accidental damage by applying suitable packaging or casing or by being placed in a rigid bag protected by adequate cushioning (e.g. clothing); The item is not carried in the same baggage together with flammable material (e.g. perfumes, aerosols, etc.);
8.4.3 You may carry “smart” bags (bags which contain lithium batteries within them to enable the user to track and weigh their bag and to charge items from the USB port) as checked baggage provided you remove the lithium battery before handing the bag to ground staff at the baggage drop-desk or the gate. You must take the battery on board with you.
8.4.4 Upon delivery to us of your Baggage which you wish to check we will take custody of, and issue a Baggage Identification Tag for, each piece of your Checked Baggage.
8.4.5 Checked Baggage must have your name or other personal identification affixed to it.
8.4.6 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
8.4.7 The following items must be checked in: any blunt instrument capable of causing injury, including tennis rackets, baseball and softball bats, clubs or batons - rigid or flexible - e.g. billy clubs, blackjacks (truncheon of leather covered lead with flexible shaft), night sticks & batons, cricket bats, golf clubs, hockey and hurley sticks, lacrosse sticks, kayak and canoe paddles, skateboards, billiard, snooker and pool cues, fishing rods, martial arts equipment, e.g. knuckle dusters, clubs, coshes, rice flails, num-chucks, kubatons, kubasaunts.
8.4.8 Any sharp objects in Checked Baggage should be securely wrapped to prevent injury to screeners and handling personnel.
8.4.9 Pointed/edged Weapons & Sharp Objects must be carried in checked baggage; pointed or bladed articles capable of causing injury, including axes & hatchets, cleavers, arrows and darts, crampons (grappling iron, hooked bar of iron, or plate with iron spikes used in mountaineering), harpoons & spears, ice axes & ice picks, ice skates, knives with blades of more than 6 cms including lockable or flick knives, ceremonial, religious and hunting knives, made of metal or any other material strong enough to be used as a potential weapon, meat cleavers, machetes, open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge), sabres, swords and swordsticks, scalpels, scissors with blades more than 6 cms as measured from the fulcrum, ski and walking/hiking poles, throwing stars, tradesman's tools with a blade or a shaft of more than 6 cms that have the potential to be used as a pointed or edged weapon, e.g. drills and drill bits, box cutters, utility knives, all saws, screwdrivers, chisels, crowbars, hammers, pliers, wrenches/spanners, blow torches.
8.4.10 The carriage of liquids, aerosols and gels into the security restricted area of an airport and onboard aircraft is controlled in accordance with current EU Security Requirements.
8.5 Collection and delivery of checked baggage
8.5.1 Subject to Article 8.4.5, you are required to collect your Checked Baggage as soon as it is made available at your destination. Should you not collect it within a reasonable time, we may charge you a storage fee. Should you Checked Baggage not be claimed within three (3) months of the time it is made available, we may dispose of it without any liability to you.
8.5.2 Only the bearer of the Baggage Identification Tag is entitled to delivery of the Checked Baggage.
8.5.3 If a person claiming Checked Baggage is unable to produce and/or identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.
8.6 Animals, cargo and human ashes
8.6.1 We do not carry animals or cargo on our flights.
8.6.2 The carriage of ashes is permitted as cabin baggage, and may be carried in addition to your single permitted piece of normal cabin baggage provided that a copy of the death certificate and the cremation certificate accompanies them. You must ensure that the ashes are securely packaged in a suitable container with a screw top lid and protected against breakage.
8.7 Right to refuse carriage
8.7.1 We will refuse to carry as Baggage the items prohibited by Articles 8.3 and 8.9.7, and refuse further carriage of any such items upon discovery.
8.7.2 We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers.
8.8 Right of search
8.8.1 For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your baggage. If you are not available, your baggage may be searched in your absence for the principal purpose of determining whether you are in possession of or whether your baggage contains any item described in Articles 8.3 above or 8.10 below.
8.8.2 If you are unwilling to comply with such request we may refuse to carry you and your baggage. In the event of that search or scan causes damage to you, or an x-ray or scan causes damage to your baggage, we shall not be liable for such damage unless due to our fault or negligence.
8.9 Prohibited Items
Passengers are prohibited from carrying the following items into either airport security restricted areas or Cabin Baggage or Checked Baggage:
8.9.1 Explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including, ammunition, blasting caps, detonators and fuses, replica or imitation explosive devices, mines, grenades of all types and other explosive military stores, fireworks and other pyrotechnics, smoke-generating canisters and smoke-generating cartridges, dynamite, gunpowder and plastic explosives. Gas & gas containers e.g. propane, butane. Flammable liquids, including gasoline, methanol, flammable solids and reactive substances, including magnesium, firelighters, fireworks, flares, smoke generating canisters/cartridges, other pyrotechnics, aerosol spray paint, turpentine & paint thinner, alcoholic beverages exceeding 70% by volume (140% proof). Oxidizers and organic peroxides, including bleach, car body repair kits. Toxic or infectious substances, including rat poison, infected blood, radioactive material, including medicinal or commercial isotopes. Corrosives, including mercury, vehicle batteries, and vehicle fuel system components which have contained fuel, Edible Oil (e.g Olive oil) exceeding 1 litre in volume. Lithium ion battery-powered vehicles (including segways and hoverboards) other than wheelchairs/mobility equipment that comply with RonaAir’s Regulations on Specific Subjects (link), lithium ion battery-powered devices that exceed 160 watt hours, smart bags which don’t allow the removal of the lithium battery.
8.9.2 Guns, Firearms & Weapons; any object capable, or appearing capable, of discharging a projectile or causing injury, including all firearms (pistols, revolvers, rifles, shotguns, etc.) Replica and imitation firearms, Component parts of firearms (excluding telescopic sighting devices & sights), air pistols, rifles and pellet guns. Signal flare pistols, Starter pistols, Toy guns of all types, compressed air and CO2 guns such as paint ball guns, pistols, pellet guns, rifles, ball bearing guns, industrial bolt and nail guns, cross bows, bows, sling shots, catapults, harpoon and spear guns, Animal humane killers, stun or shocking devices, e.g. stun guns, tasers, stun batons, cattle prods, ballistic conducted energy weapons (laser), lighters shaped like a firearm.
8.9.3 Chemical and Toxic Substances: any chemical or toxic substances which pose a risk to the health of passengers and crew or the security/ safety of aircraft or property, including: acids and alkalis, e.g. spillable "wet" batteries, corrosive or bleaching substances - e.g. mercury, chlorine, disabling or incapacitating chemical, gases and sprays- e.g. mace, pepper spray, capsicum, tear gas, acid sprays, animal repellent sprays, radioactive material - e.g. medicinal or commercial isotopes, poisons, infectious or biological hazardous material - e.g. infected blood, bacteria and viruses, material capable of spontaneous ignition or combustion, fire extinguishers (excepting as authorised by fire protocols and as aircraft emergency equipment).
8.9.4 Paints, Christmas crackers, energy saving light bulbs, items with internal combustion engines including, but not limited to, chainsaws, model aircraft and lawnmowers.
8.9.5 Items which are likely to endanger the aircraft or persons or property on board the aircraft.
8.9.6 Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to.
8.9.7 Items which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used.
8.9.8 Fish, game or hunting trophies.
8.9.9 If, despite being prohibited, any items referred to in this Article are included in your Cabin or Checked Baggage, we shall not be responsible for any loss or damage to such items.
Article 9 - Schedules, cancellations, delays and diversions
9.1.1 The flight timings shown on your Confirmation/Itinerary or elsewhere may change between the date of reservation and the date of travel.
9.1.2 When we accept your booking, we will notify you of the scheduled flight timings in effect as of that time, and it will be shown on your Confirmation/Itinerary. It is possible we may need to change the scheduled flight timings after you have booked your flight. If you provide us with your e-mail address and an away contact number, we will endeavour to notify you of any changes by such means. In the situations not covered by Article 9.2 below, if, after you make your reservation, but before the date of travel, we change the scheduled departure time by more than three hours and this is unacceptable to you and we are unable to book you on an alternative flight which is acceptable to you, you will be entitled to a refund for all monies paid in respect of the time changed flight.
9.2 Cancellations and delays
9.2.1 Except as otherwise provided by the Convention or Regulation (EC) No. 261/2004, if we cancel a flight, fail to operate a flight reasonably according to schedule or cease to operate a route, we shall, at your option, either:
184.108.40.206 carry you at the earliest opportunity on another of our scheduled services on which space is available between the same routing points or, alternatively and exceptionally, and subject to specific agreement with you and to the exclusion of any other obligation, arrange for you to travel on one or more of our scheduled flights without making any additional charge either (i) via another airport served by us to your destination airport or (ii) from an alternate airport served by us to your destination airport or (iii) from your airport of origin to an alternate airport served by us within the same country as your original destination or (iv) from an alternate airport served by us to an alternate destination airport within the same country as your original destination; or
220.127.116.11 carry you on the same route to your final destination at a later date at your convenience subject to seat availability; or
18.104.22.168 make a refund in accordance with the provisions of Article 10.2.
9.2.2 If your flight is cancelled or delayed for at least two hours, we will provide you with the text stating your rights, particularly with regard to compensation and assistance. (Link to the compensation of RonanAir)
If, for reasons outside our control, we are unable to land at the airport at your destination and are diverted so as to land at another airport then the carriage by air shall, unless the aircraft continues to the original destination, be deemed to be completed when the aircraft arrives at that other airport. We shall, however, arrange or designate alternative transportation, whether by our own services or by other means of transportation specified by us to carry you to the original destination as set out in your Confirmation/Itinerary without additional cost.
9.4 Denied boarding compensation
If we are unable to provide previously confirmed space, we shall provide compensation to those Passengers denied boarding on our flights in accordance with applicable law. If you are denied boarding we will provide you with the text stating your rights, particularly with regard to compensation and assistance. Link to the compensation of RonanAir)
Article 10 - Refunds
Except as provided in Articles 4.2, 10.2, 10.3 and 10.4 of these Terms & Conditions, all monies paid for flights operated by ourselves (incl. all monies paid for optional services provided by ourselves) are non-refundable.
10.2 Involuntary refunds
Except as otherwise provided by the Convention or Regulation (EC) No. 261/2004 if we cancel a flight, fail to operate a flight reasonably according to schedule or cease to operate a route, we shall make a refund to you in respect of each sector shown in the Confirmation/Itinerary which has not been utilized for any of these reasons. The amount of refund shall be equal to the fare paid plus any associated taxes, fees and charges paid.
10.3 Death of an immediate family member who is not travelling
In the case of a bereavement of an immediate family member (spouse, civil partner, mother, father (including step parents), mother/father in law, brother, sister (including step siblings), brother/sister in law, child (including step child), grandparent or grandchild) within 28 days of intended travel we will, upon application made as soon as reasonably practicable but in any event by the proposed date of travel and accompanied by a copy of the applicable death certificate, make a refund in line with Article 10.2. RonanAir Claim form to apply for a refund.
10.4 Death or serious illness of a booked passenger
In the event of the serious illness of a passenger making it impossible to travel (or death), the reservations of the affected passenger and of persons travelling on the same booking reference may, at our discretion, be refunded or, as appropriate, modified by our waiving any restriction or fee on changing flights upon suitable documentary evidence produced to us in advance of the date of travel. Please RonanAir Claim formto apply for a refund.
Article 11 - Conduct aboard aircraft
If, in our reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which we reasonably believe may cause or does cause discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.
11.2 Portable electronic devices
Small portable electronic devices (weighing less than 1 kilo) may be used during all stages of a flight if Flight Mode is selected. For safety reasons, laptops and larger portable electronic devices must be stowed during taxi, take-off and landing or at any other time as requested by the Captain.
Any device that transmits or receives communications which does not have a flight mode, must be switched off for the duration of the flight.
The operation of hearing aids and heart pacemakers is permitted.
Article 12 - Additional services
When the services of any third party offering to provide services other than carriage by air (such as rail and coach transfers, hotel or hostel reservations, car rental, parking services or airport security fast track services) are promoted either on https://www.ronanair.com/or in any other media, these services are operated by third parties and the terms and conditions of the third party service provider will apply. We are not responsible for the correct performance or otherwise of these third party suppliers and in particular are not responsible for late, cancelled or incorrectly featured transfer information.
If, after selecting and paying for one travel service, you book additional travel services for your trip via our website, you will not benefit from rights applying to packages under Directive (EU) 2015/2302. Therefore, we will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant service provider.
However, if you book any additional travel services during the same visit to our website, the travel services may become part of a linked travel arrangement. In that case we have protection in place, in accordance with EU law, to refund your payments to us for services not performed in the unlikely event of our insolvency, and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.
13.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.
13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
13.2 Travel documents
Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these and such other requirements as are set out in our Regulations or your travel documents do not appear to be in order.
13.3 Refusal of entry
If you are refused entry into any country due to immigration inadmissibility, you will be required to pay any fines levied against us by the Government or immigration authority concerned, plus the cost of transporting you from that country back to your point of origin or elsewhere. We will not refund any flight you are unable to use as a result of your refused entry. Any costs incurred by us on your behalf will be levied via deduction from the credit/debit card used to make the booking.
13.4 Passenger responsible for fines, detention costs, etc.
If we are required to pay or deposit any fine or penalty or incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned, you shall reimburse us on demand, any amount paid or expenditure incurred. We may apply towards such payment or expenditure the value of any unused flights, or any of your funds in our possession e.g. gift vouchers, credit vouchers, etc. Any costs incurred by us on your behalf will be levied via deduction from the credit/debit card used to make the booking. We also reserve the right to raise debits against the card used for payment in your reservation if an administrative error occurs.
13.5 Customs inspection
If required, you shall attend inspection of your Baggage, by customs or other governmental or airport authorities. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.
13.6 Security inspection
You shall submit to any security checks by duly authorized representatives of governments or airport authorities or by us.
13.7.1 Payments must be authorized by the cardholder named in the booking. We withhold the right to cancel your booking without prior notice if we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity. Such suspicion may be based on the following activities:
22.214.171.124 You cannot present the card used to make the booking at the airport, if asked to do so;
126.96.36.199 You cannot provide, when questioned, contact information for the cardholder so that we may carry out security checks;
188.8.131.52 The cardholder did not authorise the payment and claims that the booking is fraudulent;
184.108.40.206 There has been previous fraudulent activity/chargebacks by you or the cardholder;
220.127.116.11 Information given while booking is erroneous/inadequate/inconsistent/linked to fraudulent behaviour; or
18.104.22.168 There have been multiple payment attempts with inconsistent data entered.
13.7.2 The above suspicion / presumptions are rebuttable.
13.7.3 If we reasonably suspect that you have engaged in any fraudulent activity as set out in Article 13.7.1 above, we may refuse to conclude a contract of carriage with you or your baggage in line with Article 7 above.
Article 14 - Liability for damage
14.1 International travel, as defined in the Convention, is subject to the liability rules of the Convention and European Union Council Regulation No.2027/97 (as amended by Regulation No. 889/2002) which are summarised as an attachment to these Terms & Conditions. Additionally, our liability will be determined by these Terms & Conditions of Carriage.
14.2 There are no financial limits to our liability for death, wounding or any other bodily injury suffered by a Passenger. We have strict liability up to 113,100 SDRs unless we can prove that the damage was caused by, or contributed to by, the negligence of the injured or deceased Passenger. For claims in excess of this limit, we may be exonerated if we can prove that we and our agents took all necessary measures to avoid the damage or that it was impossible for us or them to take such measures.
14.3 We will without delay, and in any event not later than fifteen (15) days after the identity of the natural person entitled to compensation has prima facie been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered. Such payment shall not be less than 16,000 SDRs per Passenger in the event of death. Making an advance payment shall not constitute recognition of liability and may be offset against any subsequent settlement. Advance payments made hereunder shall not be returnable unless:
14.3.1 we prove that the Damage was caused by, or contributed to by, the negligence of the injured or deceased Passenger; or
14.3.2 where it is subsequently proved that the person who received the advance payment was not the person entitled to compensation; or
14.3.3 It is subsequently proved that the person who received the advance payment caused, or contributed to, the Damage by negligence.
14.4 Subject to Articles 14.2 and 14.3 above, our liability provisions are as follows:
14.4.1 Any liability we have for Damage, will be reduced by any negligence on your part which causes or contributes to the Damage in accordance with applicable law.
14.4.2 We will not be liable for Damage to Unchecked Baggage unless such Damage is caused by our negligence.
14.4.3 We are not liable for any Damage arising from our compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same.
14.4.4 Our liability in the case of Damage to Baggage shall be limited to 1,131 SDRs (or equivalent) per passenger unless you have had a declaration of higher value by check-in at the latest and paid a supplementary fee.
14.4.5 Except where other specific provision is made in these Terms & Conditions, we shall be liable to you only for recoverable compensatory damages for proven losses and costs in accordance with the Convention.
14.4.6 We are not liable for any Damage caused by your Baggage. You shall be responsible for any Damage caused by your Baggage to other persons or property, including our property.
14.4.7 We are liable for Damage sustained in case of destruction, loss of, or damage to, Checked Baggage upon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the Checked Baggage was in our charge. However, we are not liable if and to the extent that the Damage resulted from the inherent defect, quality or vice of the Baggage. We shall have no liability whatsoever for damage to articles not permitted to be contained in Checked Baggage under Article 8.3 above which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. In the case of Unchecked Baggage, including personal items, we are liable only if the Damage resulted from our fault or that of our servants or agents.See Article 8.10 for items not permitted in the cabin and/or aircraft hold.
14.4.8 We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition.
14.4.9 These Terms & Conditions of Carriage and their exclusions or limits of liability, applies to our servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such employees, representatives and persons shall not exceed the amount of our own liability, if any.
14.4.10 Nothing in these Terms & Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws unless otherwise expressly stated.
14.5 Pursuant to Article 22 of the Convention, if you or your Checked Baggage suffer a delay in the carriage by air, we shall not be liable for Damage occasioned by a delay if we prove that we or our servants and agents took all measures that could reasonably be required to avoid such Damage or that it was impossible for us or them to take such measures. If we are liable for Damage occasioned by delay, except for cases of gross negligence Our liability for such Damage is limited as follows:
14.5.1 for Damage caused by delay in the carriage of Passengers, our liability is limited to 4,694 SDRs for each Passenger.
14.5.2 for Damage caused by delay in the carriage of Baggage, our liability is limited to 1,131 SDRs for each Passenger.
Article 15 - Claims Procedure
15.1 Notice of claims
15.1.1 For the purpose of a claim under 15.1.2, acceptance of Checked Baggage by the bearer of the Baggage Identification Tag, without complaint at the time of delivery, is prima facie evidence that it has been delivered in good condition and in accordance with the contract of carriage.
15.1.2 If you wish to file a claim or an action regarding Damage to Checked Baggage, you must write and complain as soon as possible. In the case of Damage to Checked Baggage, you must write and complain within seven (7) Days and in the case of delay within twenty-one (21) Days, in both cases from the date on which the Baggage was placed at your disposal.
15.2 EU261 Compensation Claims
15.2.1 This Article applies to claims for compensation under EU Regulation 261/2004.
15.2.2 Passengers must submit claims directly to RonanAir and allow RonaAir 28 days or such time as prescribed by applicable law (whichever is the lesser) to respond directly to them before engaging third parties to claim on their behalf.
15.2.3 RonanAir will not process claims submitted by a third party if the passenger concerned has not submitted the claim directly to RonanAir and allowed RonanAir time to respond, in accordance with Article 15.2.2 above.
15.2.4 Articles 15.2.2 and 15.2.3 above will not apply to passengers who do not have the capacity to submit claims themselves. The legal guardian of a passenger who lacks capacity may submit a claim to RonanAir on their behalf. RonanAir may request evidence that the legal guardian has authority to submit a claim on the passenger’s behalf.
15.2.5 A passenger may submit a claim to RonanAir on behalf of other passengers on the same booking. RonanAir may request evidence that the passenger has the consent of other passengers on the booking to submit a claim on their behalf.
15.2.6 In any event, save for Article 15.2.4 and 15.2.5 above, RonanAir will not process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on behalf of the passenger.
15.2.7 Passengers are not prohibited by this clause from consulting legal or other third party advisers before submitting their claim directly to RonanAir.
15.2.8 In accordance with Ronan Air’s procedures, any payment or refund will be made to the payment card used to make the booking or to the bank account of a passenger on the booking. RonanAir may request evidence that the bank account is held by the passenger concerned.
15.2.9 - Article 15.4 shall not apply regarding any claim under EU Regulation 261/2004 where you are in compliance with Articles 15.2.1 to 15.2.7 of these Terms & Conditions of Carriage.
15.3 Alternative Dispute Resolution
If you remain dissatisfied with the final decision made from our customer services team, you may contact the Civil Aviation Authority (CAA) www.caa.hu
We will accept your complaint via the contact details above, however you may also submit a complaint via the European Commission Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/. Please note that when filling trader details on the ODR platform you will be asked to include an e-mail address for RonanAir and you should use the following ODR@ronanair.com. This e-mail address is not for direct customer use; it is only to be used when completing the ODR complaint form. Any general complaints or correspondence sent to this address will not be responded to.
The assignment of any right to compensation, damages or refund shall only be valid where the right is assigned to natural persons that are registered in your flight booking as additional passengers and/or, if you are a member of a travel group, to other passengers of this travel group and/or, where the customer is a minor or otherwise not legally competent, to their guardians. In all other cases the assignment of any right to compensation, damages or refund against us to third parties shall be invalid. This prohibition of assignment does not apply where assignment or subrogation of the claim is required by law.
15.5 Limitation of actions
Any right to damages under the Convention shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard.
The time‑limit for bringing actions for compensation under EC Regulation 261/2004 shall be determined in accordance with the law on the limitation of actions of the court where the case is heard.
15.6 Exchange Rate
Passengers claiming (either directly with RonanAir or through the courts) compensation under EU Regulation 261/2004 in a currency other than Euros shall use the applicable exchange rate provided on.xe.com (www.xe.com) for the scheduled departure date of the flight to which the claim relates. Where a passenger uses a different conversion rate, RonanAir will apply the rate stipulated in this clause.
Article 16 - Carrier's regulations
Carriage of you and your Baggage is also provided in accordance with our Regulations which are binding upon you. These Regulations concern RonanAir’s fees, air carrier liability for passengers and their baggage, travel documentation, checked and cabin baggage (including the carriage of sports equipment and/or musical instruments), the carriage of children, infants and young persons, reduced mobility, blind/vision impaired passengers, pregnant or sick passengers, carriage of assistance animals, flight and name changes, priority boarding, ATOL information, and air carrier information.
Article 17 - POINT TO POINT
We are a ‘point-to-point' airline. We offer connecting flight only for single connections, (for example A to C, connecting via B); these flights are declared as connecting flight in the booking. We therefore do not offer, and cannot facilitate, the transfer of passengers or their baggage to other flights, whether operated by ourselves or by other carriers, unless you have booked a connecting flight
Article 18 - Forms of Payment
18.1 A cost-related payment fee (which reflects a % of the total transaction value) may apply depending on the form of payment and where the payment service providers involved in the transaction are located. Please click here (Link) for more details. The payment fee will be reflected in the total price once the card number has been entered on the payment page.
18.2 Owing to the high costs of security and administration, we do not accept cash for fares, taxes, fees or charges for carriage of excess baggage and sporting equipment. Some airports may have local arrangements for the acceptance of cash and will often accept major debit cards issued in their country. Passengers intending to pay for these items at the airport should contact the airport in advance to determine if the airport will accept cash and/or which debit cards are acceptable as a form of payment.
18.3 Passengers who pay for their flights with a form of payment billed in a currency other than the currency of the country from which the flight departs will be charged in the currency of issue of that form of payment, inclusive of a ‘dynamic currency conversion’ or ‘multi-currency pricing’ rate, depending on the form of payment used. You can check the actual amount to be billed in the currency of your form of payment prior to payment being made.
Article 19 - Interpretation
The title of each Article of these Terms & Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.
RonanAir regulations on specific subjects
Air carrier liability for passengers and their baggage
This information notice summarizes the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention 1999.
Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 Special Drawing Rights ("SDRs") the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs.
In the case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs.
In the case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs.
Delay, Loss or Damage to Baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Claim Time Limits for Delayed, Lost or Damaged Baggage
The reporting of damage/misplaced baggage at your arrival airport does not represent a claim to RonanAir and therefore it is necessary to also make a claim directly http://www.ronanair.com/index.php/general/claims within the time limits set by the Montreal Convention 1999.
Damaged Baggage – must be reported at your arrival airport and in addition a documented claim submitted to RonanAir within 7 days from the date of damage.
Misplaced Baggage – must be reported at your arrival airport and in addition a documented claim submitted to RonanAir within 21 days from the date on which the Baggage was placed at your disposal.
Higher Limits for Baggage
Under the Montreal Convention 1999, RonanAir’s liability for lost, damaged or delayed baggage is limited to 1131 SDR (approx. €1300). A passenger can benefit from a higher checked baggage liability by making a Special Checked Baggage Declaration of Value and paying a fee of €50/£50 or equivalent in local currency (plus VAT for domestic flights), per person/per one way flight. The payment of this fee raises the checked baggage liability limit to 2,262 Special Drawing Rights (approx. €2600). Each Checked Baggage Special Declaration of Value Fee must be paid for at the airport of departure.
Liability of Contracting and Actual Carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time Limitation for Action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the above information
The basis of the rules described above in the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No.2027/97 (as amended by Regulation (EC) No.889/2002) and the national legislation of the Member states.
Travel documents-photo id
It is each passenger's responsibility to carry a travel document which meets the requirements of RonanAir, immigration and other authorities. Any fines, penalties incurred by us as a result of breach of these requirements shall be paid by or charged to you.
INTERNATIONAL TRAVEL - TRAVEL DOCUMENTS ACCEPTED:
A valid passport (Note: all non EU passport holders, travelling into a Schengen member country are obliged to ensure that their passport is valid for at least 3 months from the date of their departure from the Schengen member country. This requirement does not apply to holders of a Schengen issued residence permit or long term visas).
A valid National Identity Card issued by the government of a European Economic Area (EEA) country. (Only the following EEA countries currently issue National Identity Cards acceptable for carriage on RonanAir flights: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France*, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. *The validity of French National ID cards (issued for adults) has been extended from 10 years to 15 years ONLY for cards issued between 2nd January 2004 and 31st December 2013.
A valid Italian ‘Certificato Di Nascita’ with photo (for use by children under 16 years) which has been endorsed as ‘VALIDO PER L'ESPATRIO’ for travel on international flights, . A
A valid UN Refugee Convention Travel Document – (issued in accordance with Article 28(1) of the 1951 UN Convention, by a Government in place of a valid passport.)
A valid Convention Travel Document – (issued in accordance with Article 27 of the 1954 UN Convention for Stateless Persons, by a contracting state in place of a valid passport)
A valid Collective Passport issued by an EU/EEA country
A passport for travel outside the EEA (European Economic Area) must be valid for period of intended stay. If a visa is applicable any children/infants must be travelling with the adult named on a visa vignette
Special photo ID requirements for minors - International EU/EEA Travel
Spanish resident children under the age of 18 years who are travelling without their parents/legal guardians on a valid national identity card on flights between European Economic Area (EEA) countries must have a form (collected from their local police station) of written authorization to travel from their parents. This form will need to be presented at the passport control.
From 15th January 2017, French and Alien minors residing in France, travelling without their parents/guardians, on Schengen and Non-Schengen flights must present an ATS (AUTORISATION DE SORTIE DU TERRITOIRE (AST) D’UN MINEUR NON ACCOMPAGNÉ PAR UN TITULAIRE DE L’AUTORITÉ PARENTALE) duly completed together with the documentation required in the ATS. Information about this requirement can be found using the following link; https://www.service-public.fr/particuliers/vosdroits/F1359
Italian minors under 14 years travelling with the new style ID Card “Carta d‘identità” and with one or both parents can travel on EU/Schengen flights with no additional documentation required only if the name of the parents are mentioned in the document, otherwise, the parent or the legal guardian must carry the family status certificate or the birth certificate of the minor.
If the minor under 14 is travelling with the new style ID card with neither a parent nor a legal guardian but with a third person, he/she should be in possession of an “affido“signed by both parents or the legal guardian and stamped by the Authority in charge of issuing passports
Portuguese routes: Portuguese nationals and alien residents under 18 years leaving or re-entering Portugal, to or from a non-Schengen member state unaccompanied by their father, mother or legal guardian need a travel authorization. This must be signed by both parents or legal guardian with the signature notarised if the parents or legal guardian reside in Portugal; or authenticated by a Portuguese embassy or consulate in the country where the parents or legal guardian reside. This travel authorisation is also required when minors are accompanied by a person other than their father, mother or legal guardian. In such cases the travel authorisation must also clearly show the name of the accompanying person. Foreign minors under 18 years and traveling alone may be refused entry if they do not have anyone in Portugal taking responsibility for their stay.
*National Identity Card issued by the government of a European Economic Area (EEA) country. (Only the following EEA countries currently issue National Identity Cards acceptable for carriage on RonanAir flights: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
**The validity of French National ID cards (issued for adults) has been extended from 10 years to 15 years ONLY for cards issued between 2nd January 2004 and 31st December 2013 .
Each passenger may check in up to 01 checked bags free of charge as a checked baggage allowance of 20 kilos when they make their initial booking. After the booking is made checked baggage can be added to a reservation via the Manage my Booking facility up to 4 hours before the scheduled flight departure time. The checked baggage fees are charged per person/per one way flight.
Higher baggage fees apply when checked bags are purchased via a Ronanair call centre or airport ticket desk, at peak travel periods such as Christmas/Easter/Summer and on selected routes. Fees may vary from time to time but it is the rates in force at the time you book and/or pay for your checked baggage allowance which apply
Any sharp objects in Checked Baggage should be securely wrapped to prevent injury to screeners and handling personnel.
The pooling or sharing of purchased checked baggage allowances is permitted with others included on the same flight reservation when checking in together.
Any passenger exceeding their personal checked baggage allowance will be charged for excess baggage at the rate prevailing on the day of travel.
At airports with self-service kiosks, you must have paid any checked baggage fees and/or excess baggage charges and deposited your checked baggage at a bag drop desk no later than 40 minutes before scheduled departure time.
One fully collapsible pushchair/double pushchair/travel system/baby sling per child plus one of the following items: car seat or booster seat or travel cot can be carried free of charge. Mobility equipment is carried free of charge.
Sporting or musical equipment including but not limited to large fishing rods, golf clubs, bikes* (bikes have a weight limit of 30 kilos), including but not limited to harps, double bass and drums are inherently unsuitable for carriage by airlines operating fast turnarounds such as RonanaAir. However, these items may be carried in the hold of the aircraft in addition to your personal checked baggage allowance up to a limit of 20 kilos per item. Fees apply
Any sporting and musical item weighing over the 20 kilos allowance will be charged for the excess at the applicable excess baggage rate per kilo.
* Bicycles - MUST be contained in a protective box or protective bike bag in order to be accepted for travel. Electric bicycles cannot be transported by plane.
Smaller musical items such as a guitar, violin or viola which exceed our cabin baggage dimensions may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. There is no checked or cabin baggage allowance associated with the purchase of an extra seat.
To book an extra seat for an item the word "ITEM SEAT" must be entered as the surname and "EXTRA" must be entered at the first name. EXTRA ITEM SEAT will then be displayed on the reservation and online boarding pass. The accompanying passenger's travel document details must be entered during the online check- in process. Reserved seating in emergency rows 1,16 and 17 may not be purchased if you have purchased an extra seat for item/comfort.
For health and safety reasons RonanAir does not accept for carriage any individual item exceeding 32 kilos or with combined dimensions of more than 81cms (height), 119cms (width) and 119cms (depth).This weight limit does not apply to mobility equipment.
RonanAir is not liable if and to the extent that the Damage resulted from the inherent defect, quality or vice of the Baggage. Accordingly, we shall have no liability for unsuitably packed, perishable, damaged or fragile items.
You must also fully comply with Article 8 of our Terms & Conditions of Carriage
Passengers may carry on board one small cabin bag of up to 40 x 20 x 25cms (no allowance for infants travelling on their parent’s lap).
Oversized cabin baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee of €50 (fee subject to VAT on domestic flights at applicable government rates). If you are unsure, check at the Bag Drop desk before going through security.
There is no cabin bag allowance for an infant (aged 8 days to 23 months) travelling on an adult’s lap; however a baby bag* up to 5kg may be carried by the accompanying adult in addition to their own cabin bag allowance.
* A baby bag up to 5kg may be carried by the accompanying adult in addition to their own cabin bag allowance when an infant (aged 8 days to 23 months) is travelling on an adult’s lap.
You must also fully comply with Article 8 of our Terms & Conditions of Carriage The carriage of liquids, aerosols and gels into the security restricted area of an airport and onboard aircraft is controlled in accordance with current EU Security Requirements.
Children, infants & young persons
RonanAir does not carry unaccompanied minors less than 12 years. Escort and special facilities are not available.
Carriage of infants
For safety reasons infants (8 days to 23 months) must sit on an adult's lap using an infant seat belt provided by the cabin crew or alternatively infants can travel in their own aircraft seat if using an Amsafe CARES child restraint (over 12 months old) or an approved forward facing car seat, A baby bag up to 5kg can be carried by the accompanying adult in addition to their own cabin bag allowance.
Special photo ID requirements for minors- International EU/EEA Travel
Spanish resident children under the age of 18 years who are travelling without their parents/legal guardians on a valid national identity card on flights between European Economic Area (EEA) countries must have a form (collected from their local police station) of written authorisation to travel from their parents. This form will need to be presented at the passport control.
From 15th January 2017, French and Alien minors residing in France, travelling without their parents/guardians, on Schengen and Non-Schengen flights must present an ATS (AUTORISATION DE SORTIE DU TERRITOIRE (AST) D’UN MINEUR NON ACCOMPAGNÉ PAR UN TITULAIRE DE L’AUTORITÉ PARENTALE) duly completed together with the documentation required in the ATS. Information about this requirement can be found using the following link; https://www.service-public.fr/particuliers/vosdroits/F1359
Italian minors under 14 years travelling with the new style ID Card “Carta d‘identità” with one or both parents can travel on EU/Schengen flights with no additional documentation required. If travelling with neither parent with the new style ID card they should be in possession of an „Affido“.
Italian minors under 14 years travelling with only one parent OR Guardian must be in receipt of an 'Affido' which must be signed by the parent who is not travelling.
Portuguese routes: Portuguese nationals and alien residents under 18 years leaving or re-entering Portugal, to or from a non-Schengen member state unaccompanied by their father, mother or legal guardian need a travel authorisation. This must be signed by both parents or legal guardian with the signature notarised if the parents or legal guardian reside in Portugal; or authenticated by a Portuguese embassy or consulate in the country where the parents or legal guardian reside. This travel authorisation is also required when minors are accompanied by a person other than their father, mother or legal guardian. In such cases the travel authorisation must also clearly show the name of the accompanying person. Foreign minors under 18 years and traveling alone may be refused entry if they do not have anyone in Portugal taking responsibility for their stay.
Eco and Premium Eco
Eco fares are available on all flights and must be purchased for all passengers and flights in a booking.
Eco fares are available for purchase only at the time of booking and can be upgraded to Premium Eco fares at a later stage.
All Eco fares are non-refundable, except as provided in Articles 4.2, 10.2, 10.3 and 10.4 of these Terms & Conditions.
The following services are included in Eco:
One 20kg checked bag
Reserved Standard Seat
One 7Kg Hand baggage
One Standard meal according to the flying time
Premium Eco services are available on all flights and must be purchased for all passengers and flights in a booking.
Premium Eco fares are available for purchase at the time of making the booking and the check-in desk
All Premium Eco fares non-refundable, except as provided in Articles 4.2, 10.2, 10.3 and 10.4 of these Terms & Conditions.
Services included in Premium Eco
The following services are included in Premium Eco:
Reserved a Seat from Row 1- 2
Priority Checking and Boarding
Business Class Meal
Airport Fast Track
Flexibility on ticket changes
One 30 Kg Bag
One 07Kg Hand Baggage
Eco and Premium Eco Flight Change
Premium Eco flight changes can be made (flight/route), free of charge, to a flight 1 day before your original flight (subject to seat availability)
Any flight changes (date/flight/route) made outside of -/+ 1 day of your flight will not be charged a flight change fee but passengers must pay any applicable fare difference. Customers who have already checked in online will need to contact us to uncheck their flight before a change can be made. Flexi Plus customers can check-in at the airport free of charge.
A route change is not possible for Eco and Premium Eco Fares
Name changes are NOT Allowed in RonanAir
Carriage of disabled persons and persons with reduced mobility
RonanAir is committed to accommodate Disabled Persons and Persons with Reduced Mobility on board our flights. Transport limitations which may apply are due to applicable safety regulations and may be dictated by factors such as aircraft type or cabin configuration, load factor or number or categories of disabled and reduced mobility passengers, which should not exceed the number of passengers capable of assisting them in case of an emergency evacuation, any other factor(s) or circumstances impacting on the application of emergency procedures by the operating crew members. In very exceptional cases, we may be required to deny you boarding, if this would constitute a risk to our other customers, the crew or yourself. Our team, however, will evaluate your particular situation in an effort to accommodate your needs as best as possible and advise you about any transport limitations that may apply to your specific case.
Cabin Seating Restrictions for Certain Categories of Passenger
In accordance with regulatory requirements (EU-OPS 1.260), our flight crew must ensure that access to emergency equipment and evacuation of the aircraft in an emergency will not be impeded before allocating seats
Seating Restriction– For safety reasons customers requiring one of the below types of airport special assistance should be seated next to a window UNLESS the window seat is occupied by a travel companion or the flight load allows for empty seats between the disabled customer and the window*
Please note that this free seat allocation excludes emergency exit, priority and extra legroom seats. These customers will be boarded after general boarding is completed.
The minimum distance between our seat rows is of 31 inches. The minimum seat width between the armrests is of 39.37cm (15.5 inches). The minimum size of our aircraft doors is of 76.2 X 165.1cm. If we are unable to accommodate the needs of reduced mobility passengers due to the size of our seats or aircraft doors, we will be required to deny them boarding.
Passengers, with limited or no mobility in the cabin
Assistance type (WCHC) Passenger requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat
Assistance type (WCHS) Passenger requires assistance through the airport (departure & arrival) and up/down the aircraft steps.
Passengers with an intellectual disability
Assistance type (DPNA) Self-reliant passenger with an intellectual disability who can understand & respond to safety instructions who requires assistance through the airport (departure & arrival) to the boarding gate.
Passengers who are blind/vision impaired requiring assistance
Assistance type (BLND) Blind/vision impaired passenger requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew.
Please note: emergency exit row seats cannot be used by passengers requiring airport special assistance of any kind as they could obstruct access to emergency equipment or hinder an emergency evacuation.
The final decision relating to aircraft /seating safety issues always rests with the Captain.
Reservation of Airport Special Assistance
Passengers requiring airport special assistance can pre-book these services on the RonanAir website up to 48 hours before the flight.
In order for the airport assistance company to provide the pre-booked service, passengers must present at the airport special assistance desk 2 hours before flight departure.
Please retain your boarding pass or airport special assistance receipt for production on arrival at your destination airport in order to obtain the pre-booked assistance.
Travelling with mobility aids and/or medical equipment
Customers with reduced mobility are permitted to carry, free of charge, two pieces of mobility equipment plus medical equipment required for the duration of their stay.
Customers wishing to carry medical equipment in "checked baggage" must contact email@example.com to receive a "checked baggage waiver" letter for presentation at the Bag Drop Desk.
Customers wishing to bring medical equipment in "cabin baggage" must contact the firstname.lastname@example.org to receive a "cabin baggage waiver" letter for presentation at the Boarding Gate.